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South Coast Cruise & Travel

Privacy Policy

South Coast Cruise & Travel Online Privacy Policy

Last Updated: 8 September 2026 Effective Date: 8 September 2026

At South Coast Cruise & Travel, we are committed to protecting your privacy and personal data. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your personal data when you visit our website, sccruiseandtravel.com.au, and use our services. We comply with applicable privacy laws, including but not limited to:

Australian Privacy Principles (APPs) under the Privacy Act 1988 (Australia)
General Data Protection Regulation (GDPR) (UK, EU and EEA)
California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) (California, US)
Lei Geral de Proteção de Dados (LGPD) (Brazil)
Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada)
Act on the Protection of Personal Information (APPI) (Japan)

By using our website, you agree to the collection and use of personal data in accordance with this Policy.

1. Introduction and Scope

This Policy applies to all personal data processed by South Coast Cruise & Travel in connection with our services and website visitors.

Our Contact Details: South Coast Cruise & Travel 21 Kinghorne Street, Nowra NSW 2541, Australia [email protected] (02) 4423 0276

Data Protection Officer (DPO) / Privacy Contact: Not applicable. Please direct any privacy related questions to the contact details above.

We encourage you to read this Policy carefully to understand our practices regarding your data and how we will treat it.

2. Information We Collect

We collect various types of information for different purposes to provide and improve our services to you. We only collect data that is necessary for the stated purposes.

2.1. Personal Data

This includes information that can be used to identify you directly or indirectly. The categories of personal data we may collect include:

Identifiers: Name, email address, postal address, phone number, IP address, unique personal identifiers, online identifiers.
Commercial Information: Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Financial Information: Payment card details (processed securely by third party payment processors; we do not store full payment card numbers), billing address.
Account Information: Username, password, preferences, feedback.
Communications: Information you provide when contacting us, such as customer support inquiries and survey responses.
Professional or Employment Related Information: Job title, company name (if you interact with us in a business capacity).

2.2. Usage Data

When you access our website, we may automatically collect certain information, including:

Device Information: IP address, browser type, browser version, operating system, unique device identifiers.
Usage Patterns: Pages visited, time spent on pages, referral source, navigation paths, clickstream data.
Location Data: General location derived from your IP address.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

2.3. Sensitive Personal Information

We do not collect sensitive personal information (e.g., health data, racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic data, biometric data, sexual orientation). If, for a specific service, we need to collect such data, we will clearly inform you, explain the purpose, and obtain your explicit consent or rely on another lawful basis as required by applicable privacy laws.

2.4. Tracking Technologies

We and our third party partners may use a variety of tracking technologies to collect information about your interactions with our website and services. These include:

Cookies: Small text files stored on your device that help us remember your preferences, enable functionality, and analyze site usage. These are set by both our website (first party cookies) and via our partners (third party cookies).
Tracking Scripts / Analytics Tools: Software (such as Google Analytics or similar) that collects information about how you interact with our website.
Web Beacons / Pixels: Tiny graphic images or scripts embedded in web pages or emails that track whether you have accessed certain content or opened an email.
Local Storage: Technologies such as HTML5 local storage and browser cache, which store information locally on your device for faster access and improved experience.
Log Files: Automatically recorded information about your device and usage upon each visit.

These technologies may be used for purposes such as enabling website functionality, remembering user preferences, providing analytics, and maintaining the security of our services.

You may adjust your browser or device settings to limit or disable some tracking technologies, though certain features may not function properly without them.

3. How We Use Your Information

We use the collected data for purposes including:

To Provide and Maintain Our Service: Including to process your bookings and transactions, manage your account, and deliver the services you request.
To Improve and Personalize Our Service: To understand how you use our services, develop new features, and tailor content to your preferences.
To Send You Marketing and Promotional Communications: Where you have opted in, about products, services, and offers that may be of interest to you.
For Customer Support: To respond to your inquiries, provide support, and resolve issues.
For Analytics and Research: To monitor and analyze trends, usage, and activities in connection with our services.
For Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, or illegal activities.
To Comply with Legal Obligations: To meet our regulatory and legal requirements, such as tax and accounting obligations.
For Advertising: To deliver targeted advertisements to you, where you have opted in or as permitted by law.

4. How We Share Your Information

We may share your personal data with third parties in certain circumstances, always ensuring appropriate safeguards are in place.

4.1. Service Providers: We may engage third party companies and individuals to facilitate our services, such as hosting providers, payment processors, cruise lines, tour operators, airlines, accommodation providers, travel insurers, and analytics providers. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2. Business Transfers: If South Coast Cruise & Travel is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

4.3. Legal Requirements: We may disclose your personal data in the good faith belief that such action is necessary to:

Comply with a legal obligation (e.g., subpoena or court order).
Protect and defend the rights or property of South Coast Cruise & Travel.
Prevent or investigate possible wrongdoing in connection with the service.
Protect the personal safety of users of the service or the public.
Protect against legal liability.

4.4. With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.

4.5. Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. International Data Transfers

Your information, including personal data, may be transferred to, and maintained on, servers located outside your state, territory, or country. This is common when booking travel, as your details may be shared with international airlines, cruise lines, hotels, and tour operators. Data protection laws in those locations may differ from those of your home jurisdiction.

Where required, we take appropriate steps to ensure your personal data continues to be protected in line with applicable privacy laws, including relying on contractual protections with the third parties involved in delivering your travel arrangements.

By providing your personal data, you consent to this transfer, storage, and processing. Where consent is the legal basis for transfer, you have the right to withdraw that consent at any time.

6. Data Security and Retention

6.1. Data Security: We employ industry standard technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Using SSL/TLS encryption for data in transit (HTTPS).
Access Controls: Restricting access to personal data to authorized personnel only.
Data Minimization: Collecting only necessary data.
Regular Security Reviews: Conducting periodic reviews of our security practices.
Staff Training: Educating our staff on data protection and security.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6.2. Data Retention: We will retain your personal data only for as long as is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law (e.g., for legal, tax, or accounting purposes).

When we no longer need your personal data, we will securely delete or anonymize it in accordance with applicable law.

7. Your Data Protection Rights

Depending on your location and applicable privacy laws, you have various rights regarding your personal data. We are committed to facilitating the exercise of these rights.

7.1. General Rights

Right to Be Informed: You have the right to know what personal data we collect, why we collect it, and how we use it. This Policy serves to fulfil this right.
Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification (Correction): You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure (Deletion): You have the right to request the deletion of your personal data under certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine readable format, where technically feasible.
Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

7.2. Specific Rights by Region

For Australian Residents: You have rights under the Australian Privacy Principles to access and correct your personal information, and to make a complaint about how we handle it.
For California Residents (CCPA/CPRA): You have the right to know what personal information we collect, to opt out of the sale or sharing of your personal information, to limit the use of sensitive personal information, and to non-discrimination for exercising these rights.
For Brazilian Residents (LGPD): You have rights including confirmation of processing, access, correction, deletion, portability, and revocation of consent.
For Canadian Residents (PIPEDA): You have rights to access, correction, and to challenge our compliance with applicable privacy law.
For EU/UK Residents: If you believe your rights have been violated, you have the right to lodge a complaint with your local data protection authority. For the UK: ico.org.uk; for the EU: edpb.europa.eu.

7.3. How to Exercise Your Rights: To exercise any of these rights, please contact us at [email protected] or (02) 4423 0276.

We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before fulfilling your request. You may exercise your rights free of charge, unless requests are manifestly unfounded or excessive.

8. Children’s Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children without verifiable parental consent.

If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Links to Other Websites

Our services may contain links to other websites that are not operated by us, including airline, cruise line, hotel, and tour operator websites. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

10. Changes to This Privacy Policy

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on this page and updating the “Last Updated” date at the top of this Policy.

You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page.

11. Complaints and Supervisory Authorities

If you have concerns about our privacy practices, please contact us directly using the details provided in Section 1 above.

You also have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction:

For Australian Residents: Office of the Australian Information Commissioner (OAIC)
For EU/EEA Residents: You can contact the data protection authority in your Member State.
For UK Residents: Information Commissioner’s Office (ICO)
For Canadian Residents: Office of the Privacy Commissioner of Canada (OPC)
For Brazilian Residents: Autoridade Nacional de Proteção de Dados (ANPD)
For California Residents: California Attorney General or the California Privacy Protection Agency (CPPA)

South Coast Cruise & Travel 21 Kinghorne Street, Nowra NSW 2541 · (02) 4423 0276 · [email protected]